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      Contact Us

      On the phone. Online. In branch. When you need us, we’re here to help. The way we see it, it’s just good banking. For general questions please call us at 1-800-922-9999.

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      Contact Information for Business Banking

      Business Banking
      1-800-4BUSINESS (1-800-428-7463)
      Monday-Friday, 7:00 a.m.-7:00 p.m. EST
      Saturday, 8:00 a.m.-5:00 p.m. EST

      Business PhoneBank
      1-800-862-6200

      Questions about Business Online Banking
      1-877-229-6428

      Contact Information for Certificates of Deposit (CDs)

      Questions about your CD
      1-800-922-9999
      24 hours a day, 7 days a week

      CD product information
      1-800-600-0008

      Open a new CD
      1-877-360-2472

      Contact Information for Checking Accounts

      Questions about your checking account
      1-800-922-9999
      24 hours a day, 7 days a week.

      Checking product information
      1-800-600-0008

      Open a new checking account
      1-877-360-2472

      Debit card issues
      1-877-242-7837
      24 hours a day, 7 days a week

      Overdraft Protection
      1-800-922-9999
      24 hours a day, 7 days a week

      Order checks
      1-866-322-1350

      Contact Information for Credit Cards

      Apply for a credit card
      1-888-333-5145

      Contact Information for Home Equity

      Talk to home equity advisors
      1-800-340-5626

      Overdraft Line of Credit program
      1-800-922-9999
      24 hours a day, 7 days a week

      Contact Information for Investing and Retirement

      General Investing Inquiries
      1-800-242-2224

      SpeciFi® Inquiries
      1-855-635-6663

      Contact Information for IRA Savings and IRA CDs

      For questions about a Citizens Bank IRA, please call Citizens Bank Retirement Services at 1-800-948-7200.

      To open an IRA account, please stop by your nearest Citizens Bank Branch.

      Contact Information for Money Markets

      Questions about your money market
      1-800-922-9999
      24 hours a day, 7 days a week

      Money market product information
      1-800-600-0008

      Open a new money market
      1-877-360-2472

      Contact Information for Mortgages

      Questions about your existing mortgage account
      1-800-234-6002

      Refinance or apply for a new mortgage
      1-888-514-2300

      Find a home loan originator near you

      Contact Information for Online & Mobile Banking

      Questions about personal Online Banking
      1-800-656-6561

      Questions about Mobile Banking
      1-877-670-4100

      Questions about Business Online Banking
      1-877-229-6428

      Online Banking outage information
      1-800-922-9999
      24 hours a day, 7 days a week

      Pay My Loan

      Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens Bank, you can easily set up make a payment on Pay My Loan.

      Pay My Loan Now

      Contact Information for Savings Accounts

      Questions about your savings account
      1-800-922-9999
      24 hours a day, 7 days a week

      Savings product information
      1-800-600-0008

      Open a new savings account
      1-877-360-2472

      Overdraft from savings program
      1-800-922-9999
      24 hours a day, 7 days a week

      Contact Information for Security, Privacy, and Fraud Prevention

      Report account fraud
      1-800-922-9999
      24 hours a day, 7 days a week

      Fraud prevention information
      1-877-229-6430

      Contact Information for Students

      Student Borrowing
      1-888-411-0266

      Banking For Students
      1-800-600-0008

      Contact Information for Wealth Management

      Questions about your wealth management accounts
      1-800-242-2224

      To schedule a complimentary financial review with a Financial Advisor from Citizens Investment Services please call the number listed above.

      Even if you have a relationship with another investment firm, we can offer you an objective second look at your investment portfolio to help ensure you are on target to achieving your long-term financial goals.

      Wire Transfer Information

      For Wire Transfers related inquiries please visit or contact your local branch.

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